Communication is something we value highly. It plays a vital part in ensuring that your shopping experience with us is a pleasant one. This is why we do our best to communicate clearly, proactively and without delay to keep you informed every step of the way. The first step is now, before you decide whether to place an order with us, and consists of an overview of the webshop order process. We trust that this process will run smoothly. However, if you should encounter any difficulties, wish to suggest improvements, or need help, please don’t hesitate to contact us.
Webshop order process
On the product pages, you will find information on the product itself, the product measurements and weights, the ISBN, and information on the download procedure if the product is digital product, for example an ebook or MP3.
When you place your order, you will be asked to provide us with information that we need to process your order. It goes without saying, that we will treat this information confidentially. The information we require is: your full name, address and telephone number.
Once you’ve provided this information, please enter your email address and choose one of two payment options: iDEAL or PayPal. If you are unable to use one of the two payment options provided, please contact us via email or the contact form. We will send you an invoice with the details that you need to transfer the total amount into our IBAN bank account. As soon as we receive payment, we will ship your order to you. We hope to provide more payment options in the near future.
In this next step, you will be directed to the web page of the payment option of your choice. Please follow the instructions to complete the payment transaction.
Once you’ve made payment, you will receive an email to confirm your order. There are two types of confirmation, depending on the type of product you’ve ordered.
Products that require shipping
If you’ve ordered a product that requires shipping, you will be informed about the parcel delivery service and when they expect to deliver your order. Once your order is underway, you will also receive an email with track and trace information.
If you’ve ordered a digital product, such as an ebook or MP3, you will receive a download link for each product in your order.
Please feel free to contact us. We will gladly assist you throughout the order process and look forward to hearing from you after your purchases have been delivered.
Phone/WhatsApp: +31 (0)6 245 44 691